Last updated: 10 September 2026

Refund Policy

This policy explains how Knoxman South Africa handles returns, exchanges, defective items, and refunds for online orders.

Return Window

Eligible online purchases may be returned within 7 days of delivery. Send the return request to hello@knoxmansa.co.za with your order reference, full name, product name, reason for return, and clear photos where relevant.

Item Condition

• Items must be unused, unworn, unwashed, unaltered, undamaged, and free from stains, odours, or signs of use.
• Original packaging, tags, labels, or accessories should be included where applicable.
• Worn, washed, damaged, altered, or abused items do not qualify for refund.
• For hygiene reasons, earrings cannot be returned unless defective or incorrectly supplied.

Defective Or Incorrect Items

If Knoxman sends the wrong item, wrong size, or a defective product, contact us as soon as possible with clear photos. If the issue is confirmed, Knoxman may offer a replacement, exchange, repair, store credit, or refund depending on the situation and stock availability.

Refund Processing

• Refunds are processed after the returned item has been received and inspected.
• Approved refunds are issued to the original payment method where possible.
• Refunds cannot exceed the original transaction amount.
• Customer-change-of-mind return courier costs may be deducted from the refund.
• Refund timing may depend on Payfast, the customer bank, and the payment method used.

Order Cancellation

Customers may request cancellation before an order has been packed, dispatched, or handed to The Courier Guy. Email hello@knoxmansa.co.za with the order reference as soon as possible. If the order has not yet been dispatched, Knoxman may cancel it and process a refund to the original payment method where possible. If the order has already been dispatched, the order must follow the return process after delivery.